Privacy Policy

Depending on the services you request, Nova Care Hospital may collect information including:

• Patient, attendant or caregiver name
• Age or date of birth
• Gender
• Residential or service address
• City, state and postal code
• Mobile or telephone number
• Email address
• Appointment information
• Symptoms and health concerns voluntarily provided by you
• Medical history
• Existing health conditions
• Prescriptions
• Diagnostic reports
• Laboratory-test information
• Information provided by doctors or healthcare professionals
• Medicines requested or ordered
• Home healthcare requirements
• Billing and transaction information, where applicable
• Communication exchanged with Nova Care Hospital
• Information submitted through website forms
• Information submitted through WhatsApp, telephone or email
• Device, browser and website usage information where technically collected
• IP address and basic server-log information
• Cookie information where cookies are used
• Any other information voluntarily provided by you in connection with the services requested

Collectively, this information may be referred to as “Personal Information” in this Privacy Policy.

Health-related and medical information will be handled with particular care because of its sensitive nature.

Nova Care Hospital may collect Personal Information when you:

• Fill out an appointment form
• Book a doctor consultation
• Request a laboratory test
• Request home sample collection
• Request NovaCare\@Home services
• Place or enquire about a medicine order
• Upload or share a prescription
• Contact us through WhatsApp
• Call Nova Care Hospital
• Send us an email
• Visit the Hospital
• Provide information to a doctor or healthcare professional
• Submit an enquiry through our website
• Receive healthcare or related services from us
• Interact with features available on our website

Certain technical information may also be collected automatically when you visit the website.

By voluntarily submitting your Personal Information to Nova Care Hospital, requesting our healthcare services or using facilities provided through our website, you acknowledge that the relevant information may be collected and processed for the purposes described in this Privacy Policy.

Where consent is legally required, Nova Care Hospital will seek appropriate consent before processing the relevant Personal Information.

You should provide only information that is accurate and that you are authorized to provide.

If information is submitted on behalf of another patient, you represent that you are authorized to provide such information where required.

Nova Care Hospital may use Personal Information for purposes including:

Healthcare Services

• Patient registration
• Scheduling doctor appointments
• Providing consultations
• Supporting diagnosis and treatment
• Maintaining medical and treatment information
• Processing laboratory-test requests
• Coordinating sample collection
• Processing medicine enquiries and orders
• Coordinating NovaCare\@Home services
• Communicating reports or healthcare-related information

Patient Communication

We may contact you through:

• Phone calls
• SMS
• WhatsApp
• Email

Communication may relate to:

• Appointment confirmations
• Appointment reminders
• Appointment rescheduling
• Medicine-order updates
• Lab-test bookings
• Sample collection
• Reports
• Home healthcare coordination
• Service-related enquiries
• Payment or billing information
• Responses to complaints or requests

Administrative Purposes

Information may also be used to:

• Maintain patient records
• Maintain service records
• Process payments where applicable
• Maintain accounts and billing information
• Prevent misuse or fraudulent activity
• Respond to patient complaints
• Resolve disputes
• Improve patient experience
• Improve website functionality
• Maintain security
• Comply with applicable legal or regulatory requirements

Information regarding a patient's health, diagnosis, symptoms, treatment, prescriptions, investigations or medical history may be processed where reasonably required to provide healthcare services.

Access to such information should be limited to authorized persons who require it for legitimate healthcare, administrative or legal purposes.

Nova Care Hospital will not intentionally publish identifiable patient medical information publicly without appropriate authorization unless disclosure is required by law.

When you request an appointment, we may collect details such as:

• Patient name
• Phone number
• Email address
• Age
• Gender
• Preferred doctor or speciality
• Appointment date or time
• Symptoms or reason for consultation

This information may be used to process and coordinate the requested appointment.

Submitting an appointment request through the website does not necessarily constitute final confirmation until confirmed by Nova Care Hospital.

When you request a laboratory test or sample collection, we may collect information including:

• Patient details
• Contact details
• Selected laboratory tests
• Age and gender
• Preferred collection date and time
• Fasting status
• Home-collection address
• Relevant medical information voluntarily provided by the patient

Such information may be used to arrange the requested laboratory or diagnostic service.

Where an external diagnostic service provider is involved, relevant information may be shared only to the extent reasonably necessary to provide the requested service.

Where you request medicines through Nova Care Hospital, we may collect:

• Name
• Contact details
• Delivery information
• Medicine requirements
• Prescription information
• Uploaded prescriptions
• Order information

Prescription medicines may require a valid prescription in accordance with applicable law.

Prescription and order information may be accessed by authorized personnel involved in processing or verifying the medicine request.

When you request NovaCare\@Home services, we may collect information reasonably required to understand and coordinate the requested home healthcare service.

This may include:

• Patient details
• Contact number
• Address
• Requested service
• Medical requirements
• Preferred date and time
• Relevant health information

Such information will primarily be used to assess, coordinate and provide the requested home healthcare service.

Certain website forms may redirect or transmit enquiry details through WhatsApp.

When you choose to communicate through WhatsApp or another third-party communication platform, your use of that platform is also subject to the platform provider's own terms and privacy practices.

Nova Care Hospital is not responsible for the independent privacy practices of WhatsApp or other third-party platforms.

Patients should avoid sharing unnecessary confidential information over communication channels where it is not required for providing the requested service.

Nova Care Hospital may share relevant Personal Information only where reasonably necessary for legitimate purposes.

Recipients may include:

• Treating doctors
• Nurses
• Authorized healthcare professionals
• Diagnostic laboratories
• Pharmacies
• Hospitals or healthcare facilities
• Home healthcare personnel
• Technology service providers
• Website or hosting service providers
• Payment service providers, where applicable
• Professional advisers
• Insurers, where applicable
• Government authorities
• Courts
• Law-enforcement authorities
• Regulatory authorities

Information may also be disclosed where required by applicable law, a legal proceeding, court order or government direction.

We do not intend to provide patient medical information to unrelated third parties for their independent use without an appropriate legal basis.

Nova Care Hospital may rely on third-party providers for certain operational or technical services.

These may include services relating to:

• Website hosting
• Website maintenance
• Communication
• Email
• WhatsApp
• Payment processing
• Laboratory or diagnostic services
• Pharmacy services
• Technical infrastructure

Where Personal Information needs to be shared with such providers, only information reasonably necessary for the relevant service should be disclosed.

Our website may use cookies or similar technologies to support functionality, understand website usage, improve performance or remember certain user preferences.

Cookies are small files that may be stored on your device by your browser.

Depending upon your browser settings, you may be able to:

• View cookies
• Delete cookies
• Block cookies
• Restrict cookies
• Receive notifications before certain cookies are stored

Disabling cookies may affect the functionality of some website features.

Third-party websites or services linked from our website may use their own cookies and technologies. Their practices are governed by their respective privacy policies.

Nova Care Hospital considers the security of patient and Personal Information important.

We aim to implement reasonable administrative, organizational and technical safeguards appropriate to the nature of the information being handled.

Access to Personal Information should be limited to authorized persons who reasonably require such access to provide services or carry out legitimate Hospital functions.

However, no internet transmission, website, server, electronic communication system or digital storage system can be guaranteed to be completely secure.

Users should therefore exercise appropriate caution when transmitting confidential information electronically.

The Nova Care Hospital website may contain links to third-party websites or services, including:

• Google Maps
• Social-media platforms
• WhatsApp
• Payment services
• Other external platforms

Providing a link does not mean Nova Care Hospital controls that third party.

Third-party websites and services operate under their own terms, privacy policies and security practices.

Nova Care Hospital is not responsible for the privacy practices or content of independent third-party websites.

Nova Care Hospital may retain Personal Information for as long as reasonably necessary for:

• Providing healthcare services
• Maintaining continuity of patient care
• Maintaining medical records
• Billing and accounting
• Responding to complaints
• Resolving disputes
• Preventing fraud or misuse
• Meeting legal, medical or regulatory requirements

Different types of records may be retained for different periods depending upon applicable law and the purpose for which they are required.

Information that is no longer required may be securely deleted, anonymized or otherwise handled in accordance with applicable requirements.

If you believe Personal Information held by Nova Care Hospital is incorrect or incomplete, you may request that appropriate corrections or updates be made.

Where applicable, you may also request access to eligible Personal Information maintained about you.

Certain medical, legal, accounting or regulatory records may need to be retained even where a deletion request is made.

Requests will be considered subject to applicable law and legitimate Hospital requirements.

Where processing is based upon your consent, you may request withdrawal of that consent, subject to applicable law.

Withdrawal of consent will not necessarily affect processing lawfully undertaken before the withdrawal.

Please also understand that certain Personal Information may be necessary for Nova Care Hospital to provide healthcare services.

If you withdraw permission to process information that is essential for a requested service, we may be unable to provide or continue that service.

Where healthcare services are requested for a minor, information may be provided by a parent, guardian or other person legally authorized to act on the minor's behalf.

Nova Care Hospital may seek appropriate parental, guardian or representative authorization where required by applicable law.

You are responsible for providing accurate and complete information when requesting healthcare services.

Incorrect information relating to:

• Medical history
• Allergies
• Current medication
• Existing medical conditions
• Contact details
• Patient identity

may affect the Hospital's ability to provide appropriate services.

Please notify Nova Care Hospital if important information previously provided by you changes.

Website forms, WhatsApp messages and emails should not be treated as guaranteed real-time emergency communication methods.

If you are experiencing a medical emergency, contact Nova Care Hospital directly at:

+91 96542 60675

or immediately seek assistance from an appropriate emergency healthcare facility.

Where legally permitted and where appropriate consent or another lawful basis exists, Nova Care Hospital may send information regarding:

• Healthcare services
• New services
• Health check-ups
• Patient information
• Service announcements
• Hospital updates

Users may request that non-essential promotional communications be discontinued.

Service communications that are necessary to complete an appointment, order, laboratory test or other healthcare request may still be sent.

Nova Care Hospital may process, preserve or disclose Personal Information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful government requests
• Respond to court orders
• Cooperate with regulatory authorities
• Investigate suspected fraud
• Protect patients
• Protect Hospital personnel
• Protect the Hospital's legal rights
• Establish, exercise or defend legal claims

Nova Care Hospital may update this Privacy Policy periodically to reflect changes in:

• Applicable laws
• Hospital services
• Website functionality
• Technology
• Operational practices

The revised version may be published on the Nova Care Hospital website.

Users are encouraged to review this page periodically.

This Privacy Policy will be governed by applicable laws in India.

Personal Information will be processed subject to applicable Indian data-protection, healthcare and other relevant legal requirements.

For privacy-related questions, requests for correction of information, withdrawal requests or complaints concerning the handling of Personal Information, you may contact:

NOVA CARE HOSPITAL

Phase 08, H No. G-118, Street No. 05

Shiv Vihar, Karawal Nagar

Delhi – 110094

Phone: +91 96542 60675

Email: [email protected]

Please provide sufficient information about your request so that Nova Care Hospital can identify and appropriately respond to the matter.

By voluntarily using Nova Care Hospital's website or submitting Personal Information for appointments, laboratory services, medicine enquiries, NovaCare\@Home services or other healthcare services, you acknowledge that you have had the opportunity to review this Privacy Policy.

Where consent is required under applicable law for a particular processing activity, such consent will be obtained separately or through the relevant interaction.

Website: https://novahospitalcare.com/

Last Updated: August 2026